Terms and Conditions

Serene Health Innovations

Effective Date: 01/06/2026

These Terms and Conditions govern your use of the website and services provided by Serene Health Innovations (“the Clinic”, “we”, “our”, or “us”). By accessing our website, booking appointments, or using our services, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you should not use this website or our services.

⸻

1. About Us

Serene Health Innovations is a private menopause and women’s health clinic based in the United Kingdom.

Contact details:

Email: sadiya@serenehealthinnovations.co.uk

Phone: 07575316448

Address: 634 Wakefield road, Huddersfield, HD5 8PZ

⸻

2. Medical Services

2.1 Nature of Services

The Clinic provides private medical consultations, assessments, investigations, prescriptions, and treatment recommendations relating to menopause and women’s health.

Any information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

2.2 No Emergency Services

The Clinic does not provide emergency medical services.

If you believe you are experiencing a medical emergency, you should immediately contact:

• NHS 111

• Your GP

• Accident & Emergency services

• Emergency services by dialling 999

⸻

3. Eligibility

By using our services, you confirm that:

• You are aged 18 years or older; or

• You have appropriate legal authority to act on behalf of a patient

We reserve the right to request proof of identity where necessary.

⸻

4. Appointments

4.1 Booking Appointments

Appointments may be booked online, by telephone, or by email.

All appointments are subject to clinician availability and acceptance.

4.2 Patient Responsibility

Patients are responsible for:

• Providing accurate and complete medical information

• Informing the Clinic of changes to contact details or medical history

• Attending appointments on time

Failure to disclose relevant medical information may affect clinical decisions and treatment suitability.

4.3 Late Attendance

If you arrive late for an appointment, the consultation may need to be shortened or rescheduled at the clinician’s discretion.

Full appointment fees may still apply.

⸻

5. Cancellation and Refund Policy

5.1 Cancellation Notice

We require a minimum of [48] hours’ notice for cancellations or rescheduling requests.

5.2 Late Cancellations and Non-Attendance

Appointments cancelled with insufficient notice, or missed appointments, may be charged in full.

5.3 Refunds

Refunds for consultations already provided will not normally be issued.

Refund requests relating to administrative errors will be reviewed on a case-by-case basis.

⸻

6. Fees and Payments

6.1 Consultation Fees

All fees are payable in pounds sterling (£).

Fees are subject to change without prior notice; however, confirmed bookings will be honoured at the agreed rate.

6.2 Payment Terms

Payment may be required:

• At the time of booking

• Prior to consultation

Failure to make payment may result in cancellation of appointments or withholding of non-urgent documentation.

⸻

7. Prescriptions and Clinical Decisions

7.1 Prescribing

Prescriptions are issued solely at the discretion of the prescribing clinician following appropriate medical assessment.

The Clinic reserves the right to:

• Decline to prescribe medication

• Request additional investigations or information

• Require communication with your GP before prescribing

7.2 Shared Care

Shared care arrangements with NHS GPs cannot be guaranteed and remain entirely at the discretion of the patient’s NHS practice.

7.3 Investigations and Monitoring

Certain treatments may require:

• Blood tests

• Monitoring

• Follow-up appointments

Patients are responsible for attending recommended monitoring appointments.

⸻

8. Confidentiality and Data Protection

We process personal and medical information in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Professional confidentiality obligations

Please refer to our Privacy Policy for full details regarding how your information is used and protected.

⸻

9. Website Use

9.1 Intellectual Property

All content on this website, including:

• Text

• Graphics

• Logos

• Branding

• Images

• Downloadable materials

is owned by or licensed to Serene Health Innovations and protected by intellectual property laws.

No content may be copied, reproduced, or distributed without prior written consent.

9.2 Prohibited Use

You agree not to:

• Use the website unlawfully

• Attempt unauthorised access to systems or data

• Introduce malicious software or code

• Misuse contact forms or communication systems

⸻

10. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for:

• Third-party content

• Security

• Availability

• Privacy practices

Use of third-party websites is at your own risk.

⸻

11. Limitation of Liability

Nothing in these Terms excludes or limits liability where unlawful to do so, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

To the fullest extent permitted by law, Serene Health Innovations shall not be liable for:

• Indirect or consequential loss

• Loss of data

• Loss of income or profits

• Website interruptions or technical failures

Patients remain responsible for seeking urgent or emergency care where necessary.

⸻

12. Complaints

We aim to provide high-quality care and service.

Complaints should be submitted in writing to:

Serene Health Innovations

Where appropriate, patients may also contact:

• The General Medical Council (GMC)

• The Care Quality Commission (CQC), if applicable

General Medical Council

GMC Website

Care Quality Commission

CQC Website

⸻

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

⸻

14. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on this website with a revised effective date.

⸻

Contact Information

Serene Health Innovations

Email: sadiya@serenehealthinnovations.co.uk

Phone: 07575316448

Address: 634 Wakefield road, Huddersfield, HD5 8PZ