Privacy Policy

Serene Health Innovations

Effective date: 01/06/2026

At Serene Health Innovations we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

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1. Who We Are

Serene Health Innovations

634 Wakefield road, Huddersfield, HD5 8PZ

Email: sadiya@serenehealthinnovations.co.uk

Phone: 07575316448

We are the “data controller” responsible for your personal data.

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2. Information We Collect

We may collect and process the following information:

Personal Information

• Name

• Date of birth

• Address

• Email address

• Telephone number

Medical Information

• Menopause and health history

• Symptoms and treatment information

• GP details

• Prescription information

• Blood test or investigation results

Website Information

When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and analytics data

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3. How We Use Your Information

We use your information to:

• Provide medical consultations and treatment

• Manage appointments and patient records

• Communicate with you about your care

• Process payments and invoices

• Respond to enquiries

• Improve our website and services

• Meet legal and regulatory obligations

We will only use your medical information where necessary for healthcare purposes.

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4. Legal Basis for Processing

Under UK GDPR, we process your information based on:

• Your consent

• Performance of a contract for healthcare services

• Compliance with legal obligations

• Legitimate interests in running our clinic

• Provision of healthcare and medical diagnosis

Special category health data is processed under Article 9(2)(h) UK GDPR.

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5. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

Medical records are stored securely and only accessed by authorised personnel.

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6. Sharing Your Information

We may share your information with:

• Your GP (with your consent where appropriate)

• Laboratories and pharmacies

• Secure IT and software providers

• Regulatory bodies where legally required

We never sell your personal information to third parties.

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7. Retention of Records

We retain medical records in accordance with UK healthcare regulations and professional guidance.

Typically, adult medical records are retained for a minimum of 8 years after the last treatment date, unless longer retention is required by law.

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8. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control cookie settings through your browser preferences.

If you use analytics or marketing cookies, you should also include a separate Cookie Policy and cookie consent banner.

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9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion in certain circumstances

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent where applicable

To exercise these rights, please contact us at sadiya@serenehealthinnovations.co.uk

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10. Complaints

If you are unhappy with how we handle your information, please contact us first.

You also have the right to complain to the:

Information Commissioner’s Office

ICO Website

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11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Serene Health Innovations

Email: sadiya@serenehealthinnovations.co.uk

Phone: 07575316448

Address: 634 Wakefield road, Huddersfield, HD5 8PZ